FAQs

Welcome to our FAQ section, where we address common queries to provide you with quick and comprehensive answers.

1. Do you offer international shipping?

  • Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause to our international customers.

2. What payment methods do you accept?

  • We exclusively accept PayPal for all transactions on our website. PayPal offers a secure and convenient payment method for our customers.

3. How long will it take to receive my order?

  • Our standard shipping time is 10-20 working days from the date of order placement. Please note that shipping times may vary depending on factors such as order volume and location.

4. What is your return policy?

  • We offer a hassle-free return policy within 30 days of receiving your order. If you are not completely satisfied with your purchase, please contact our customer service team for assistance with returns and exchanges.

5. Are your products covered by a warranty?

  • Yes, we stand behind the quality of our products. Most of our products come with a manufacturer's warranty to cover any defects in materials or workmanship. Please refer to the product description or contact us for specific warranty information.

6. Can I track my order?

  • Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

7. Do you offer installation services?

  • While we do not provide installation services directly, we recommend seeking assistance from professional electricians or contractors for the installation of our lighting fixtures to ensure proper installation and safety compliance.

8. How can I contact customer support?

  • If you have any further questions or need assistance, please don't hesitate to contact our customer support team. You can reach us via email at [insert email address] or through our website's contact form.

We hope these FAQs have addressed any concerns you may have had. If you require additional information or clarification on any matter, please feel free to reach out to us. We are here to assist you in any way we can.