Wave Shape Pendant Wall Lamp Silver

Thank you for choosing Lightingsmenu.com for your lighting needs. Below is our payment policy to guide you through the payment process.

Accepted Payment Method

• We exclusively accept PayPal for all transactions on our website.

Currency

• All transactions are conducted in United States Dollars (USD).

PayPal Payment

• PayPal is a secure and convenient method of payment that allows you to make purchases online using your PayPal account or major credit/debit cards linked to your PayPal account.
• During the checkout process, you will be directed to PayPal's secure payment portal to complete your transaction.

Order Processing

• Your order will be processed once payment has been successfully completed through PayPal.
• If you encounter any issues during the payment process, please contact our customer service team for assistance.

Refund Policy

• Refunds for canceled orders or returned items will be issued through PayPal to the original payment method used.
• Please refer to our Refund Policy for detailed information on the refund process.

Contact Us

• If you have any questions or concerns regarding the payment process or need assistance with your order, please don't hesitate to contact us. Our customer service team is here to help.
• You can reach us at info@lightingsmenu.com.

Thank you for shopping with Lightingsmenu.com. We appreciate your business!

Welcome to Lightingsmenu.com! Below is our shipping policy for our lighting products, aimed at providing you with clear guidance and service.

Shipping Time

• We aim to complete shipping and delivery within 10-20 working days after placing your order.
• Please note that special orders, holidays, or unforeseen circumstances may cause slight delays in shipping time. We will do our utmost to ensure the smooth progress of your order shipment and ensure timely receipt of your lighting products.

Free Shipping Service

• To better serve our customers in the United States, we offer free shipping service.
• This means that regardless of the value of the lighting products you purchase, as long as your delivery address is in the United States, you can enjoy free shipping service.

Shipping Methods

We utilize the following two primary shipping methods:

1. Ocean Freight: We use ocean freight to transport bulk goods, which is not only efficient but also ensures the safe arrival of goods at their destination. While ocean freight may take longer, we will shorten the shipping time as much as possible and ensure that your lighting products are properly handled and protected during transportation.
2. Truck Delivery: For small batch orders or orders requiring faster delivery, we employ truck delivery services. This method ensures that your lighting products are delivered as quickly as possible and provides more flexible delivery options to meet your needs.

Additional Notes

• Please ensure that the delivery address you provide is accurate to ensure smooth delivery of your lighting products.
• If you have any questions about the order status, shipping time, or any other issues, please feel free to contact our customer service team at any time. We are here to assist you.
• In case of any issues during shipping, please contact us immediately for assistance. You can reach us at info@lightingsmenu.com.

Thank you for choosing Lightingsmenu.com! We look forward to providing you with high-quality lighting products and a satisfactory shopping experience.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lightingsmenu.com. Please note that returns will need to be sent to the following address: [6175 Longbow Drive, Boulder Colorado 80301, United States] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lightingsmenu.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lightingsmenu.com.